Articles

About the Author

Natalia Ugren

CEO & Founder

Natalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.

Natalia Ugren
Poslovna asistenca, March, 2009 (in Slovenian language only!)

Complaints provide an opportunity for re-examination

PDF File 430 KB

Vodenje in prodaja, January-February 2009 (in Slovenian language only!)

Steps to greater efficiency and selling at the point of sales through a variety of different types of survey

PDF File 260 KB

Finance, October, 2008 (in Slovenian language only!)

Mystery Shoppers visit you every day

PDF File 265 KB

Podjetnik, September, 2008 (in Slovenian language only!)

Myster Shopping

PDF File 271 KB

Finance, August, 2008 (in Slovenian language only!)

With a smile on your face for the ‘cranky’ customers

PDF File 331 KB

Finance, July, 2008 (in Slovenian language only!)

How to calm an angry customer

PDF File 286 KB

Motorevija, July-August 2008 (in Slovenian language only!)

Best ones only satisfactory!

PDF File 362 KB

Finance, July, 2007 (in Slovenian language only!)

The weak point is upselling

PDF File 241 KB

Finance, July, 2007 (in Slovenian language only!)

For 10 euros pretend that you are shopping

PDF File 74 KB

Poslovna asistenca, July-August 2007 (in Slovenian language only!)

How satisfied are our customers

PDF File 221 KB