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About the Author

Natalia Ugren

CEO & Founder

Natalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.

Natalia Ugren
June 26, 2022

Do you address the left and right halves of the brain in customer relations?

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May 18, 2022

How much time do you spend advising and upselling to customers?

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January 16, 2022
December 1, 2021

Enough “Excuses”

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November 2, 2021

Certification for Excellent Customer Experience 2021

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June 22, 2021
December 2, 2020

Standards of CX & EX and the customer shopping experience in the new reality

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October 13, 2020

Mystery Shopping | Survey GUEST 2020

Sorry, this entry is only available in Slovenian.