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About the Author

Natalia Ugren

CEO & Founder

Natalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.

Natalia Ugren
October 2023

Can’t decide? NPS Research or Mystery Shopping?

Sorry, this entry is only available in Slovenian.

October 2023

Unimplemented follow ups – unused sales opportunities

Sorry, this entry is only available in Slovenian.

July 2023

Upsell KPIs for reward systems

Sorry, this entry is only available in Slovenian.

May 2023

Employee experience (EX) and the Reward Systems

Sorry, this entry is only available in Slovenian.

March 2023

KPI’s of Excellent Customer Experience (CX)

Sorry, this entry is only available in Slovenian.

January 2023

7 steps for a great shopping experience (CX)

Sorry, this entry is only available in Slovenian.

December 2022

Reduce Employees turnover through Mystery Shopping

Sorry, this entry is only available in Slovenian.

October 2022

Back to basics in sales processes

Sorry, this entry is only available in Slovenian.

August 2022

Are you average or above average in sales processes?

Sorry, this entry is only available in Slovenian.

June 2022

Do you address the left and right halves of the brain in customer relations?

Sorry, this entry is only available in Slovenian.