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About the Author

Natalia Ugren

CEO & Founder

Natalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.

Natalia Ugren
October 13, 2020

Mystery Shopping | Survey GUEST 2020

Sorry, this entry is only available in Slovenian.

April 29, 2020

How is Mystery Shopping being conducted during lockdowns (COVID-19) abroad?

Sorry, this entry is only available in Slovenian.

March 13, 2020

Challenging tasks for the Customer Experience Managers

Sorry, this entry is only available in Slovenian.

December 17, 2019

Business are (still) people – Where is your focus?

Sorry, this entry is only available in Slovenian.

October 24, 2019

Employee Apathy also in your team?

Sorry, this entry is only available in Slovenian.

June 28, 2019

The Net Happiness Score NHS – Scoring of “Employee Happiness”

Sorry, this entry is only available in Slovenian.

February 25, 2019

How to recognize a star among employees with the help of Mystery Shopping

Sorry, this entry is only available in Slovenian.