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About the Author
Natalia Ugren
CEO & FounderNatalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.
Back to basics in sales processes
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Are you average or above average in sales processes?
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Do you address the left and right halves of the brain in customer relations?
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How much time do you spend advising and upselling to customers?
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Enough with “tidying up the shelves”, pay attention to the customers – use the Pareto Principle 20/80
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Mystery Shopping Stars in Petrol company – An example of good practice in raising the quality of services and add-on sales
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Are you addressing the 5 senses to promote buying in sales contacts with customers?
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Enough “Excuses”
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Certification for Excellent Customer Experience 2021
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Employee Initiative – a hidden ace in the hole of a pleasant CX customer experience
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