Certification for Excellent Customer Experience 2022


Even in these turbulent times, companies strive to provide their customers with a great shopping or user experience and therefore use the Mystery Shopping service in a professional manner. Congratulations to all of you who are already working in this direction.

You now have the opportunity to obtain the title of CERTIFICATION FOR EXCELLENT CUSTOMER EXPERIENCE 2022.

By using the certificate, you increase the trust of your business partners and customers, and thus the excellence of the company.
The certificate is a recognition for companies that want to combine an excellent customer experience (CX) with a good employee experience (EX) into one. A less stressful and supportive environment for employees is reflected in the customer’s superior shopping experience, as it is served and advised by smiling and satisfied employees.

Excellent Customer Experience Certificate
The certificate is a recognition of your efforts along the way and the introduction of all the improvements and protocols you have already introduced for a customer and employee friendly environment and shopping experience. The certificate is a reflection of your efforts to invest in the successful development of employees as a company and your brand. It reflects the satisfaction and loyalty of employees, commitment, professionalism, productivity and motivation for high quality customer service.

The certificate is awarded by the first and largest specialized Mystery Shopping agency in Slovenia, Skrivnostni nakup d.o.o., which is also the only winner of the prestigious ELITE MSPA title, for the 6th year in a row, for Slovenia.

By using the certificate, you increase the trust of your business partners and customers, and thus the excellence of the company.

Required criteria for obtaining the certificate:

  • using the Mystery Shopping service in order to provide an excellent user experience for your customers,
  • using the Mystery Shopping service at least 3 times a year at an individual point of sale or call / contact center,
  • Achieved an overall score of at least 80.00% or more in the current year,
  • the results of the Mystery Shopping service are used in order to improve customer service by presenting the results to employees / business partners in a professional manner,
  • you use the results of the Mystery Shopping service to provide additional training and support as required by the MSPA (Mystery Shopping Professionals Association) guidelines.

With the obtained certificate you receive:

  • the right to use the certificate logo on your website, e-mail signatures, letters and other marketing materials,
  • A4 wall mounted certificate, so you can put in a visible place in your business premises,
  • publication on the reference page of this website that you are the winner of the certificate,
  • certificate logo in vector format.

For additional information, write to us at info@skrivnostninakup.si or call us at +386 (0)41 537 118.

Testimonials of certificate recipients 2021

Telemach logo

“For a long time, we, at Telemach, have been taking a strategic approach to better the user experience. We are aware that it can be a decisive element for users in the flood of services and products available to them today. At Telemach we are constantly monitoring the users’ experience and developing responses that are aligned with their expectations and wishes, as we consider our subscribers, not only our users, but our partners as well. We are proud to have received a certificate for providing an excellent user experience, as it gives us additional impetus and confirmation that we are working in the right direction.”

Telemach - Uroš Šuštar

Uroš Šuštar,
head of the user experience department, Telemach d.o.o.

Logo - M Tehnika

»Excellence in customer experience is our strategic goal, as the constant provision of the best possible pre-purchase, purchase and post-purchase service and professional attitude to all customers is key to increasing the trust of existing and gaining new customers. I am very proud of my colleagues that we are able to create excellence in the user experience. «

M Tehnika - Slavko Očko

Slavko Očko,
Executive Director Mercator d.d., Executive area M TEHNIKA