Events and Projects

December 16, 2021

Certification for excellent customer experience 2022

You now have the opportunity to obtain the title of CERTIFICATION FOR EXCELLENT CUSTOMER EXPERIENCE 2022. The certificate is a recognition for companies that want ...

October 5, 2021

Certification for excellent customer experience

You now have the opportunity to obtain the title of CERTIFICATION FOR EXCELLENT CUSTOMER EXPERIENCE. The certificate is a recognition for companies that want to ...

September 14, 2020

Postponement of the 8th conference Mystery Shopping day & 1st conference Customer (CX) – Employee Experience (EX) day

Due to the current health situation, we have decided to postpone the event of the 8th conference Mystery Shopping day & 1st conference Customer (CX) ...

September 7, 2020

SURVEY GUEST 2020 – Who is offering the best quality services in the region?

From 15th June to 15th of July 2020, the Croatian Agency Heraklea in cooperation with local Mystery Shopping agencies (in Slovenia with the agency Skrivnostni ...

February 1, 2020

The 7th Mystery Shoppers Conference in Slovenia

Sorry, this entry is only available in Slovenian.

November 19, 2019

SURVEY GUEST 2019 – Who is offering the best quality services in the region? Slovenia again in 1st place.

From 6th to 30th of June 2019, the Croatian Agency Heraklea in cooperation with local Mystery Shopping agencies (in Slovenia with the agency Skrivnostni nakup ...

October 11, 2019

Event on improving quality of service in Slovenia using the “Full Caring Service Culture” programme, 11th October 2019

On 11 October 2019, a lecture was given together with Claire Boscq-Scott, program leader, on the topic of improving the quality of services in Slovenia, ...

May 28, 2019

MSPA Europe Conference, Split 2019

Sorry, this entry is only available in Slovenian.

May 20, 2019

15th anniversary of Skrivnostni nakup company

Sorry, this entry is only available in Slovenian.