Events and Projects
MSPA Elite 2022
We are excited to announce that for the seventh year in a row we are the recipient of the prestigious international award ELITE MSPA 2022. ...
The 8th Mystery Shoppers Conference in Slovenia (virtual this time)
Sorry, this entry is only available in Slovenian.
Mystery Shopping research on PCT measures at points of sale
Sorry, this entry is only available in Slovenian.
Certification for excellent customer experience
You now have the opportunity to obtain the title of CERTIFICATION FOR EXCELLENT CUSTOMER EXPERIENCE. The certificate is a recognition for companies that want to ...
SURVEY GUEST 2020 – Who is offering the best quality services in the region?
From 15th June to 15th of July 2020, the Croatian Agency Heraklea in cooperation with local Mystery Shopping agencies (in Slovenia with the agency Skrivnostni ...
Mystery Shopping at the time of COVID-19 regarding the safety and protection of customers and employees and the approach of staff towards customers in point of sales
Sorry, this entry is only available in Slovenian.
The 7th Mystery Shoppers Conference in Slovenia
Sorry, this entry is only available in Slovenian.
SURVEY GUEST 2019 – Who is offering the best quality services in the region? Slovenia again in 1st place.
From 6th to 30th of June 2019, the Croatian Agency Heraklea in cooperation with local Mystery Shopping agencies (in Slovenia with the agency Skrivnostni nakup ...
Event on improving quality of service in Slovenia using the “Full Caring Service Culture” programme, 11th October 2019
On 11 October 2019, a lecture was given together with Claire Boscq-Scott, program leader, on the topic of improving the quality of services in Slovenia, ...
MSPA Europe Conference, Split 2019
Sorry, this entry is only available in Slovenian.