Video Gallery

Dr. David Đukić – First step to increase sales is having the right approach to salespeople measurement

March 29, 2024

On Thursday, March 21, 2024, the 8th Mystery Shopping dan conference took place in the Crystal Palace, BTC, Ljubljana. Among the speakers was also Dr. David Đukić, Director of Institute for Professional Sales.

How to NOT look for Mystery Shoppers (when your company announces Mystery Shopping)

May 5, 2022

A clip from TV-series Superstore (Season 1, episode 6 – Secret Shopper)

“Cloud 9” employees are on their best behavior in anticipation of a secret shopper.

NO COPYRIGHT INFRINGEMENT INTENDED. All rights belong to their respective owners.

Natalia Ugren, CX-EX conference “Full caring service culture”

October 11, 2019

Brief highlights of the CX-EX conference “Full caring service culture”, which took place in Ljubljana on 11.10.2019.

Claire Boscq-Scott, CX-EX conference “Full caring service culture”

October 11, 2019

Brief highlights of the CX-EX conference “Full caring service culture”, which took place in Ljubljana on 11.10.2019.

Slavko Očko, Mercator d.d., M Tehnika, CX-EX conference “Full caring service culture”

October 11, 2019

Brief highlights of the CX-EX conference “Full caring service culture”, which took place in Ljubljana on 11.10.2019.

Natalia Ugren, excerpts from a lecture on kindness to customers, on the subject of smiling

May 5, 2018

Short highlights with tips and tricks from the 7-hour workshop “How to increase sales immediately with the right sales techniques.”

24ur Inspector – POP TV – (un)friendliness in Tourism

August 6, 2016

Hospitality is the basis of good services in catering, tourism, wellness services, etc. We researched how things are going in practice in Slovenia for POP TV, the 24-hour inspector, and the results are worrying.

Entire report can be seen HERE.

RTVSLO – Polnočni klub with Vida Petrovčič “GOOD DAY, INSPECTOR”

February 19, 2016
Polnočni klub februar 2016 - Good day inspector
Entire show can be seen HERE
(Length: 1h 10min)

Talk show “How to sell, buy and make a good money” with the host Aleš Lisac

June 11, 2014

Everything about Mystery Shopping and approaches to increase add-on sales in an interview on the show Vaš kanal with mag. Aleš Liscem.

Entire show can be seen TUKAJ.

24ur – POP TV – Mystery shoppers are checking the retailers

March 27, 2009

All those affected by the recession put more effort into good customer service, because customers buy where they feel good and accepted.