FAQ for Companies

Is mystery shopping spying on employees?

Does anything affect the results if we inform employees?

Can the employee be fired on the basis of a poor result of mystery shopping?

Is it possible to use mystery shopping in respect of the competition?

Is it difficult to evaluate a person?

Our company is already sending surveys to customers, why would we need mystery shopping?

Why can’t this be done by familiar people, such as relatives or friends? They always tell us when something is not right.

Will our outlets be visited by a local mystery shopper or by someone from the capital?