The mystery shopping service (a.k.a. Secret Shopping) raises the quality of service while increasing customer, employee and sales satisfaction.
Satisfied employees create satisfied customers. With our proven tools, we can help you discover the level of satisfaction for both.
Measure your customers’ satisfaction with the CX Ceedback™ touchscreen app to get “just in time” instant information about the experience your buying or visiting customers had.
Due to the current health situation, we have decided to postpone the event of the 8th conference Mystery Shopping day ... More →
Our mission is to improve the shopping experience of your customers and raise the respect and reputation of professions and employees in retail stores, catering and reception offices, in short, wherever the customer comes into personal contact with your employees and the company.
Since 2005 we are members of MSPA - World Association of Mystery Shopping Agencies and not only do we follow their guidelines, but as members we receive information and good practices from abroad and share them with you.
Within the MSPA association, we have also received a special MSPA Elite Member award every year since 2016 - in 2016, 2017, 2018, 2019 we were the only agency from Slovenia.
We would appreciate, if you shared your bad experience with us HERE