Mystery Shopping
&
Customer Experience

Services

Mystery
Shopping

The mystery shopping service (a.k.a. Secret Shopping) raises the quality of service while increasing customer, employee and sales satisfaction.

Customer Experience (CX) & Employee Experience (EX)

Satisfied employees create satisfied customers. With our proven tools, we can help you discover the level of satisfaction for both.

Education & Training on the workplace

Trained and motivated employees in contact with customers create a pleasant user experience, with which you gain a constant, satisfied customer.

For Companies

For Companies

  • Why would you need our services?

    • Because you want to improve the services your employees offer to customers,
    • Because you want to increase upselling and thus your revenue,
    • Because you want to check service offered by your competition,
    • More →
  • How does the order process work?

    • We plan the project based on your wishes and needs,
    • We present the criteria of excellence to employees,
    • We perform the Mystery Shopping service,
    • More →
  • Why work with us?

    • The first and largest specialized Mystery Shopping agency in Slovenia,
    • Trusted by more than 200 companies,
    • Performed more than 90,000 evaluations,
    • More →

Online information system ProVega

For Mystery Shoppers

For Mystery Shoppers

  • Why become a mystery shopper?

    • Because you love shopping, visiting outlets and getting offers,
    • Because you earn extra money while shopping,
    • Because you can choose your own projects and work - flexible working hours,
    • More →
  • What conditions do I have to meet?

    • I am capable to “play” different roles,
    • I can write my experience realistically and objectively,
    • I am computer literate and have access to the internet,
    • More →
  • Why work with us as a mystery shopper?

    • Because we offer you a free initial training,
    • Because we pay you regularly and in full,
    • Because we invite you to our mystery shopper conference for free,
    • More →
ALREADY 16 YEARS OF OPERATION
MORE THAN 200 COMPANIES
MORE THAN 650 MYSTERY SHOPPERS
OVER 90000 REPORTS CONDUCTED
Natalia Ugren,
Founder and CEO

Our mission

Our mission is to improve the shopping experience of your customers and raise the respect and reputation of professions and employees in retail stores, catering and reception offices, in short, wherever the customer comes into personal contact with your employees and the company.

Since 2005 we are members of MSPA - World Association of Mystery Shopping Agencies and not only do we follow their guidelines, but as members we receive information and good practices from abroad and share them with you.

Within the MSPA association, we have also received a special MSPA Elite Member award every year since 2016 - in 2016, 2017, 2018, 2019 we were the only agency from Slovenia.

E-report of a bad shopping experience It has probably happened to you that as a customer you were disappointed by the way the staff treated you.

We would appreciate, if you shared your bad experience with us HERE