Articles
About the Author
Natalia Ugren
CEO & FounderNatalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.
www.si21.com
- September, 2024
(in Slovenian language only!)
(Slovenian) Raziskava Mystery Shopping GUEST 2024
PDF File 191 KB
INSTORE, October, 2022
(in Slovenian language only!)
Who provides (offers) the best quality service in the region? Slovenia even closer to the top
PDF File 677 KB
MMARKETING, January-February 2022
(in Slovenian language only!)
When the Stars of the Mystery Shopping shine
PDF File 1 MB
INSTORE, December, 2021
(in Slovenian language only!)
Quality service trends in Slovenia – GUEST 2021
PDF File 657 KB
INSTORE, November, 2021
(in Slovenian language only!)
Quality of service in supermarkets and gas stations in the region
PDF File 477 KB
INSTORE, September, 2021
(in Slovenian language only!)
Who provides (offers) the best quality service in the region? After last year’s fall Slovenia is recovering again
PDF File 633 KB
INSTORE, April, 2020
(in Slovenian language only!)
Mystery Shopping in time of emergencies
PDF File 616 KB
INSTORE, December, 2019
(in Slovenian language only!)
Who provides (offers) the best quality service in the region? Slovenia again in 1st place
PDF File 695 KB
INSTORE, October, 2018
(in Slovenian language only!)
Quality service trends in Slovenia – GUEST 2018
PDF File 497 KB
INSTORE, September, 2018
(in Slovenian language only!)