Articles

About the Author

Natalia Ugren

CEO & Founder

Natalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.

Natalia Ugren
INSTORE, April, 2020 (in Slovenian language only!)

Mystery Shopping in time of emergencies

PDF File 616 KB

INSTORE, December, 2019 (in Slovenian language only!)

Who provides (offers) the best quality service in the region? Slovenia again in 1st place

PDF File 695 KB

INSTORE, October, 2018 (in Slovenian language only!)

Quality service trends in Slovenia

PDF File 497 KB

INSTORE, September, 2018 (in Slovenian language only!)

Quality of service in supermarkets and gas stations in the region.

PDF File 553 KB

INSTORE, August, 2018 (in Slovenian language only!)

Who provides (offers) the best quality service in the region? Slovenia this time on 2nd place

PDF File 452 KB

Nedeljske novice, May, 2018 (in Slovenian language only!)

Shoppers under cover

PDF File 334 KB

DELODAJALEC, January, 2017 (in Slovenian language only!)

Mystery Shopping – (is it) a tool for motivation or a punishment of employees?

PDF File 363 KB

INSTORE, January-February 2016 (in Slovenian language only!)

Do these stories also happen in your Company?

PDF File 499 KB

INSTORE, December, 2015 (in Slovenian language only!)

Differences in research and methods of implementation

PDF File 463 KB

Dnevnik, December, 2015 (in Slovenian language only!)

Mystery Shoppers – Helping managers improve employee’s relationship

PDF File 283 KB