Articles

About the Author

Natalia Ugren

CEO & Founder

Natalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.

Natalia Ugren
INSTORE, July-August 2014 (in Slovenian language only!)

Guest 2014 – Who provides (offers) the best quality service in the region?

PDF File 565 KB

Finance, March, 2014 (in Slovenian language only!)

Manager is responsible for unmotivated employees

PDF File 326 KB

Finance, June, 2013 (in Slovenian language only!)

You will get the best shopping experience in a travel agency

PDF File 401 KB

Finance, June, 2013 (in Slovenian language only!)

What is needed for a good shopping experience

PDF File 397 KB

Finance, June, 2013 (in Slovenian language only!)

The best shopping experience you will have is in Maribor, the worst in Koper

PDF File 387 KB

Finance, April, 2013 (in Slovenian language only!)

Increasing sales with Mystery Shopping

PDF File 660 KB

Finance, July, 2012 (in Slovenian language only!)

There are many reserves in Retail Sales

PDF File 272 KB

Finance, July, 2012 (in Slovenian language only!)

Discouragement among sellers and managers, and thus an average score

PDF File 298 KB

Nedeljski dnevnik, April, 2012 (in Slovenian language only!)

Dear lady, did you choose to fall?

PDF File 560 KB

INSTORE, March, 2012 (in Slovenian language only!)

An anonymous quality survey

PDF File 432 KB