Articles

About the Author

Natalia Ugren

CEO & Founder

Natalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.

Natalia Ugren
Finance, October, 2011 (in Slovenian language only!)

Practical use of Mystery Shopping

PDF File 175 KB

Poslovna asistenca, September, 2011 (in Slovenian language only!)

Getting to know the needs of our customers

PDF File 187 KB

DELO, December, 2009 (in Slovenian language only!)

Retailers are not motivated enough

PDF File 705 KB

Podjetnik, December, 2009 (in Slovenian language only!)

Online stores – quality below expectations

PDF File 671 KB

Aktiv, July, 2009 (in Slovenian language only!)

What is Mystery Shopping?

PDF File 185 KB

Vodenje in prodaja, July-August 2009 (in Slovenian language only!)

MSPA CONFERENCE 2009 – Lisbon, Portugal

PDF File 229 KB

Podjetnik, July, 2009 (in Slovenian language only!)

Upselling for bigger profits

PDF File 456 KB

Vodenje in prodaja, May-June 2009 (in Slovenian language only!)

The Company introduces itself

PDF File 116 KB

Podjetnik, April, 2009 (in Slovenian language only!)

Companies put too little effort into new customers

PDF File 461 KB

Obrtnik, April, 2009 (in Slovenian language only!)

The customer is king, but how to attract and keep them

PDF File 459 KB