Articles

About the Author

Natalia Ugren

CEO & Founder

Natalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.

Natalia Ugren
Finance, April, 2007 (in Slovenian language only!)

Mystery Shopping – the foundation for education

PDF File 115 KB

Finance, March, 2007 (in Slovenian language only!)

A smile is not intended for investors

PDF File 243 KB

Vzajemnost, January, 2007 (in Slovenian language only!)

Even retired people should work

PDF File 136 KB

Uspešna prodaja, December, 2006 (in Slovenian language only!)

Mystery shopping part II – how to approach it

PDF File 345 KB

Uspešna prodaja, November, 2006 (in Slovenian language only!)

What is Mystery Shopping

PDF File 333 KB

Znanje & Vi, October, 2006 (in Slovenian language only!)

Is at your establishment smile included in the price?

PDF File 74 KB

Finance, September, 2006 (in Slovenian language only!)

Sellers still have many opportunities for a better sale

PDF File 242 KB

Finance, August, 2006 (in Slovenian language only!)

Mystery Shopping also in the real estate agencies

PDF File 237 KB

Finance, June, 2006 (in Slovenian language only!)

Well-dressed bankers don’t much care about the needs of clients

PDF File 438 KB

DELO, June, 2006 (in Slovenian language only!)

The whole world knows everything

PDF File 198 KB