About the Author

Natalia Ugren

CEO & Founder

Natalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.

Natalia Ugren
DELODAJALEC, January, 2017 (in Slovenian language only!)

Mystery Shopping – (is it) a tool for motivation or a punishment of employees?

PDF File 363 KB

INSTORE, January-February 2016 (in Slovenian language only!)

Do these stories also happen in your Company?

PDF File 499 KB

INSTORE, December, 2015 (in Slovenian language only!)

Differences in research and methods of implementation

PDF File 463 KB

Dnevnik, December, 2015 (in Slovenian language only!)

Mystery Shoppers – Helping managers improve employee’s relationship

PDF File 283 KB

INSTORE, November, 2015 (in Slovenian language only!)

Motivation of the staff is important

PDF File 456 KB

INSTORE, October, 2015 (in Slovenian language only!)

Execution of the research should not be “shrouded in Mystery”

PDF File 582 KB

INSTORE, September, 2015 (in Slovenian language only!)

Truth and misconceptions about the “Mystery” research

PDF File 575 KB

INSTORE, July-August 2015 (in Slovenian language only!)

Guest 2015 – Who provides (offers) the best quality service in the region?

PDF File 2 MB

INSTORE, July-August 2015 (in Slovenian language only!)

Upsale in how it is viewed by Managers, Salesmen and Shoppers

PDF File 412 KB

Finance, August, 2014 (in Slovenian language only!)

Who has well-trained sellers and who the bad ones

PDF File 349 KB