Articles

About the Author

Natalia Ugren

CEO & Founder

Natalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.

Natalia Ugren
Dnevnik, December, 2015 (in Slovenian language only!)

Mystery Shoppers – Helping managers improve employee’s relationship

PDF File 283 KB

INSTORE, November, 2015 (in Slovenian language only!)

Motivation of the staff is important

PDF File 456 KB

INSTORE, October, 2015 (in Slovenian language only!)

Execution of the research should not be “shrouded in Mystery”

PDF File 582 KB

INSTORE, September, 2015 (in Slovenian language only!)

Truth and misconceptions about the “Mystery” research

PDF File 575 KB

INSTORE, July-August 2015 (in Slovenian language only!)

Guest 2015 – Who provides (offers) the best quality service in the region?

PDF File 2 MB

INSTORE, July-August 2015 (in Slovenian language only!)

Upsale in how it is viewed by Managers, Salesmen and Shoppers

PDF File 412 KB

Finance, August, 2014 (in Slovenian language only!)

Who has well-trained sellers and who the bad ones

PDF File 349 KB

INSTORE, July-August 2014 (in Slovenian language only!)

Guest 2014 – Who provides (offers) the best quality service in the region?

PDF File 565 KB

Finance, March, 2014 (in Slovenian language only!)

Manager is responsible for unmotivated employees

PDF File 326 KB

Finance, June, 2013 (in Slovenian language only!)

You will get the best shopping experience in a travel agency

PDF File 401 KB