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About the Author

Natalia Ugren

CEO & Founder

Natalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.

Natalia Ugren
June 28, 2019

The Net Happiness Score NHS – Scoring of “Employee Happiness”

Sorry, this entry is only available in Slovenian.

February 25, 2019

How to recognize a star among employees with the help of Mystery Shopping

Sorry, this entry is only available in Slovenian.

December 20, 2018

Mystery Shopping Star

Sorry, this entry is only available in Slovenian.

November 29, 2018

Complaint procedures and Mystery Shopping

Sorry, this entry is only available in Slovenian.

October 20, 2018

5 facts about dealing with customer complaints.

Sorry, this entry is only available in Slovenian.

September 28, 2018

How to provide a great “customer service” in retail?

Sorry, this entry is only available in Slovenian.

July 4, 2018

Are you also pushing out your customers?

Sorry, this entry is only available in Slovenian.

May 17, 2018

How do we build a professional relationship with our customers?

Sorry, this entry is only available in Slovenian.

April 25, 2018

Disclosed Mystery Shopping

Sorry, this entry is only available in Slovenian.