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About the Author
Natalia Ugren
CEO & FounderNatalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.
Director’s Library | For summer relaxation and inspiration
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This time a little different about Mystery Shopping
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Additional sales and follow-up communication techniques
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Can’t decide? NPS Research or Mystery Shopping?
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Unimplemented follow ups – unused sales opportunities
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Upsell KPIs for reward systems
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Employee experience (EX) and the Reward Systems
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KPI’s of Excellent Customer Experience (CX)
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7 steps for a great shopping experience (CX)
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Reduce Employees turnover through Mystery Shopping
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