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About the Author

Natalia Ugren

CEO & Founder

Natalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.

Natalia Ugren
March 2018

What is the shopping experience of your customers

Sorry, this entry is only available in Slovenian.

March 2018

KPI for measuring add-on sales

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February 2018

Are you with KPI focused on supplies or on the customers?

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January 2018

What is your KPI for your salesmen?

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December 2017

Star of the Mystery Shopping

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December 2017

December is an ideal month for the upselling

Sorry, this entry is only available in Slovenian.

November 2017

Best practices for measuring the upselling

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November 2017

How in why do we need to measure the upselling?

Sorry, this entry is only available in Slovenian.

October 2017

Good practices for the upsell

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October 2017

5 most common mistakes when having first contact with the customer

Sorry, this entry is only available in Slovenian.