Articles
About the Author
Natalia Ugren
CEO & FounderNatalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.
Nedeljski dnevnik, April, 2012
(in Slovenian language only!)
Dear lady, did you choose to fall?
PDF File 560 KB
INSTORE, March, 2012
(in Slovenian language only!)
An anonymous quality survey
PDF File 432 KB
Finance, October, 2011
(in Slovenian language only!)
Practical use of Mystery Shopping
PDF File 175 KB
Poslovna asistenca, September, 2011
(in Slovenian language only!)
Getting to know the needs of our customers
PDF File 187 KB
DELO, December, 2009
(in Slovenian language only!)
Retailers are not motivated enough
PDF File 705 KB
Podjetnik, December, 2009
(in Slovenian language only!)
Online stores – quality below expectations
PDF File 671 KB
Aktiv, July, 2009
(in Slovenian language only!)
What is Mystery Shopping?
PDF File 185 KB
Vodenje in prodaja, July-August 2009
(in Slovenian language only!)
MSPA CONFERENCE 2009 – Lisbon, Portugal
PDF File 229 KB
Podjetnik, July, 2009
(in Slovenian language only!)
Upselling for bigger profits
PDF File 456 KB
Vodenje in prodaja, May-June 2009
(in Slovenian language only!)