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About the Author
Natalia Ugren
CEO & FounderNatalia Ugren is an expert and trainer in sales-communication skills and motivation, specializing in training sales conversation skills with the client for both B2B and B2C area, both in terms of unobtrusive additional sales and sales completion.
3 simple steps to increase the upselling – Are you conducting “upselling training” at the place of work?
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Employee Apathy also in your team?
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The employee’s guide to Mystery Shopping Pocketbook – Recognized professional guide from the founder of the MSPA Europe
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The Net Happiness Score NHS – Scoring of “Employee Happiness”
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How to successfully use the potencial of upselling? According to research “Guest 2018”, share of the upselling is only 50%
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How to recognize a star among employees with the help of Mystery Shopping
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Mystery Shopping Star
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Complaint procedures and Mystery Shopping
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5 facts about dealing with customer complaints.
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How to provide a great “customer service” in retail?
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