In February and September 2026 we had the pleasure of welcoming new colleagues – mystery shoppers – on two separate occasions. We successfully completed our 43rd and 44th recruitment and training programmes for new mystery shoppers, providing them with free training and practical experience to prepare them for professional mystery shopping assignments.
Training is an important and mandatory part of our selection process for new mystery shoppers. Not everyone is invited to participate. Candidates must first demonstrate their abilities through a test assignment, which allows us to assess their observation skills, objectivity, and ability to produce high-quality reports. Successful candidates then sign a cooperation agreement with us and receive an invitation to attend our in-person training programme.
During the training sessions, we provide new mystery shoppers with a detailed understanding of why companies use Mystery Shopping services and how our clients can use the findings and insights from mystery shopping reports to improve their services, sales processes, and customer experience.
We place particular emphasis on practical skills: how to properly adopt the role or scenario defined by the client, what to pay special attention to during a mystery shopping visit, and how to prepare a high-quality, objective, and useful report afterwards. Above all, we emphasise that the goal is not to find mistakes, but to identify opportunities for improvement.
We always deliver our training in person, using numerous real-life examples, as we want our new colleagues to be well prepared for the situations they will encounter in the field.
By completing our 43rd and 44th recruitment and training programmes, we continue our long-standing tradition of systematically training mystery shoppers and expanding our network of associates who contribute to our shared goal – improving service quality and customer experience in Slovenia.
We look forward to new mystery shopping visits, fresh experiences, and the stories our new colleagues will bring from the field.