Video Gallery
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Slavko Očko, Mercator d.d., M Tehnika, CX-EX conference “Full caring service culture”
Brief highlights of the CX-EX conference “Full caring service culture”, which took place in Ljubljana on 11.10.2019.
Natalia Ugren, excerpts from a lecture on kindness to customers, on the subject of smiling
Short highlights with tips and tricks from the 7-hour workshop “How to increase sales immediately with the right sales techniques.”
24ur Inspector – POP TV – (un)friendliness in Tourism
Hospitality is the basis of good services in catering, tourism, wellness services, etc. We researched how things are going in practice in Slovenia for POP TV, the 24-hour inspector, and the results are worrying.
Entire report can be seen HERE.
RTVSLO – Polnočni klub with Vida Petrovčič “GOOD DAY, INSPECTOR”
(Length: 1h 10min)
Talk show “How to sell, buy and make a good money” with the host Aleš Lisac
Everything about Mystery Shopping and approaches to increase add-on sales in an interview on the show Vaš kanal with mag. Aleš Liscem.
Entire show can be seen TUKAJ.
24ur – POP TV – Mystery shoppers are checking the retailers
All those affected by the recession put more effort into good customer service, because customers buy where they feel good and accepted.
RTVSLO – Polnočni klub with Vida Petrovčič “I buy I sell”
Video not available anymore.
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