In the period from 15th to 30th June 2016, the Croatian Agency Heraklea in cooperation with local Mystery Shopping agencies (in Slovenia with the agency Skrivnostni nakup d.o.o.) conducted its eighth regional research of Mystery Shopping about the basic elements of quality of service with the aim to find the best service providers throughout the region.
Survey involved as always six countries in the region: Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Serbia and Macedonia.
Mysterious shoppers from authorized agencies have visited more than 800 different outlets (car dealerships, tourism and catering establishments, banks, various shops, branches of telecommunication companies, gas stations, supermarkets and providers of services).
More information about this survey can be found in Slovenian language page.