Croats improved, Slovenians lost the throne, Bosnians finally better than last.
Croatian agency Heraklea for the fourth time completed a study in collaboration with agencies for mystery shopping (in Slovenia this agency was Skrivnostni nakup d.o.o.) in the region of former Yugoslavia, to establish the basic elements of quality services. The assessment took place in the period between the 23rd April and the 12th May this year, in order to ascertain who is the best in the region.