We currently have more than 650 active and qualified mystery shoppers – our permanent, external contractors across Slovenia.

They operate locally, which means that they do not stand out from your everyday customers who visit your branch.

They represent a diverse range of ages, educational backgrounds and income levels across Slovenia so we can guarantee we have the right mystery shoppers for your needs.

All our mystery shoppers undergo an initial assessment to ensure they’re suitable for the role. Once selected, we personally give them the training required to become a professional mystery shopper.

This free training teaches them how to conduct themselves professionally while carrying out our surveys and how to compile and report the data collected.

By doing this, we ensure that our mystery shoppers understand the sales process during the evaluation phase in the field. This high-level of training results in high quality work and reduces the likelihood of being recognized as a mystery shopper.

Our training is led by the Director of the company, Natalia Ugren, who has more than 20 years of professional experience across a wide range of sales. Natalia is intensively involved in the education of sales and advisory staff in many companies.