Events and Projects

October 11, 2019

Event on improving quality of service in Slovenia using the “Full Caring Service Culture” programme, 11th October 2019

On 11 October 2019, a lecture was given together with Claire Boscq-Scott, program leader, on the topic of improving the quality of services in Slovenia, ie through the “Full Caring Service Culture” program, which includes improving the user experience, both among your customers and employees. Now this program is also available in Slovenia.

A part of the lecture (Natalia Ugren) that also covered the topic of Mystery Shopping.

Clip of the event also from Claire Boscq-Scott.