On 11 October 2019, a lecture was given together with Claire Boscq-Scott, program leader, on the topic of improving the quality of services in Slovenia, ie through the “Full Caring Service Culture” program, which includes improving the user experience, both among your customers and employees. Now this program is also available in Slovenia.
A part of the lecture (Natalia Ugren) that also covered the topic of Mystery Shopping.
Clip of the event also from Claire Boscq-Scott.