Skrivnostni nakup d.o.o.
Specialized Mystery Shopping Agency

Pot k sejmišču 30

1000 Ljubljana, SI-Slovenia

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About the Company Skrivnostni nakup d.o.o.

  1. We are the first and largest agency in Slovenia specializing in Mystery Shopping.
  2. Operating since 2004, we have many years of practical experience providing professional services to our clients.
  3. We have more than 650 skilled and well trained mystery shoppers all over Slovenia that are consistent and reliable in their work.
  4. We are the only agency that offers personal training to all our mystery shoppers, free of charge, so that they fully understand the sales process and how to evaluate it in the field.
  5. With our online system our clients have 24/7 access to their information and can look at the results within 48 hours of the completion of their visits.
  6. We work closely with our clients to ensure that everything is correctly prepared before the survey starts and to advise them on how to correctly interpret their results and how to motivate their employees once the survey has been carried out.
  7. We cover the area of the former Yugoslavia and beyond. With the help of our foriegn partners our clients can collect data and analyze results from their operations (or their competitors’ operations) abroard.
  8. We are the only specialized Mystery Shopping agency in Slovenia that is a member of the MSPA –Mystery Shopping Professionals Association. Since 2005 our membership has allowed us to follow the guidelines of the MSPA, to benefit from information sharing and to gain access to industry best practices and expertise from around the world. All of which we share with our clients. A worldwide organisation, the MSPA has been working successfully in Europe for more than 30 years and in the U.S. For more than 60 years! Find out more about the MSPA »HERE«.
  9. We organise and host Mystery Shopping Conference. The conference informs and educates companies on the proper use of mystery shopping service. The conference attracts the delegates from the ranks of Directors, the Head of Sales, Marketing, and Human Resources departments. Find out more about our Projects and Events »HERE«.
  10. We regularly write articles about mystery shopping, sales and motivation in newspapers and magazines, such as: Finance, Podjetnik, Profesionalna prodaja, Uspešna prodaja … »READ MORE« about our articles.