Training of the new generation of professional Mystery Shoppers

At the end of September, we invited into our ranks the new batch of external freelancers, which are chosen by us twice per year, first at the beginning of the year and then again in the autumn, when the second part of our recruitment of the mystery shoppers is conducted.

Training in the autumn took place on the 23rd of September in the friendly atmosphere of the Four Points by Sheraton Ljubljana Mons hotel, in which after few hours of learning, the next generation of the 45 professional mystery shoppers joined our ranks, but becoming one wasn’t an easy task.

First, they had to make an evaluation testing, and if the quality of their work satisfied our strict criteria, they are then invited to join our ranks. After signing of the contract, they must attend the free training conducted by us in which they learn the professional conduct of the mystery shoppers, details on how the work in the field is done and on what they need to keep an eye on when writing the reports. Finally, they are introduced to the code of professional standards of the Mystery Shopping Professionals Association (MSPA).

The training was conducted in a friendly and motivated manner.