SURVEY GUEST 2017 – Who is offering the best quality services in the region?

From 24th of February to 4th of April 2017, the Croatian Agency Heraklea in cooperation with local Mystery Shopping agencies (in Slovenia with the agency Skrivnostni nakup d.o.o.) conducted its ninth regional research of Mystery Shopping about the basic elements of quality of service with the aim to find the best service providers throughout the region.

Survey involved six countries in the region, namely Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Serbia and Macedonia.

Mysterious shoppers from authorized agencies have visited more than 800 different outlets (car dealerships, tourism and catering establishments, banks, various shops, branches of telecommunication companies, gas stations, supermarkets and providers of services).

More on this survey is available in Slovenian language.