Events and projects

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raziskava guest 2016 - skrivnostni nakup

In the period from 15th to 30th June 2016, the Croatian Agency Heraklea in cooperation with local Mystery Shopping agencies (in Slovenia with the agency Skrivnostni nakup d.o.o.) conducted its eighth regional research of Mystery Shopping about the basic elements of quality of service with the aim to find the best service providers throughout the region.
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The 6th Conference Mystery Shopping Day

Friday March 18th, 2016

The 6th Conference Mystery Shopping day was held on Wednesday, the 9th of March 2016 in Radisson Blu Plaza Hotel, Ljubljana.

It was intended for our existing and future customers, and for all who were interested in the “Mystery Shopping” service. The topic of the conference was “The quality of services in the retail market” and this year we joined forces with colleagues from the Croatian Agency, Heraklea and offered one conference in two different countries, Slovenia and Croatia.

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konferenca skrivnostnih kupcev

Company Skrivnostni nakup d.o.o., Slovenia’s first and biggest mystery shopping agency, organized the third Mystery Shoppers’ Conference, which was held in Ljubljana, on Saturday the 30th of January 2016.

More information is available only in Slovenian Language.

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Guest 2014 po državah

In the period from 9 to 22 June 2014, the Croatian Agency Heraklea in cooperation with local Mystery Shopping agencies (in Slovenia with the agency Skrivnostni nakup d.o.o.) conducted its sixth regional research of Mystery Shopping about the basic elements of quality of service with the aim to find the best service providers throughout the region.
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5th Mystery Shopping Day

Tuesday March 25th, 2014
5. mstery shopping dan

On Friday, 21st of March 2014, Skrivnostni nakup d.o.o. organized the 5th Conference – the Mystery shopping Day which was held in Hotel Plaza in Ljubljana. Continue reading

Due to great interest of the 1st Mystery Shoppers Conference by Skrivnostni nakup d.o.o. that was organized last year, we decided to have a conference again this year. The purpose of the conference was to improve knowledge of the mystery shoppers and thereby raise the quality even more for our clients.

konferenca skrivnostnih kupcev

Company Skrivnostni nakup d.o.o., Slovenia’s first and biggest mystery shopping agency, organized the first Mystery Shoppers’ Conference, which was held in Ljubljana, on Saturday the 19th of January 2013. The aim of the conference was to offer additional training to mystery shoppers and demonstrate to them how they can perform their ‘mystery work’ even more thoroughly and professionally. The guest speaker was Ms. Sanja Bajramović, from the marketing department of Abanka, which is one of the company’s clients.

The speaker presented the importance the mystery shopping method has in their company, how they use the results to encourage the employees, and she shared the experiences and examples of good versus bad practice with mystery shoppers.

At the conclusion of the conference, the mystery shoppers completed an anonymous survey, which showed that the conference was of immense importance to them. They gathered new information, learned new skills, received feedback about their work and some suggestions on how to further improve their work.

Research Guest 2012

Friday June 15th, 2012

Croats improved, Slovenians lost the throne, Bosnians finally better than last.

Croatian agency Heraklea for the fourth time completed a study in collaboration with agencies for mystery shopping (in Slovenia this agency was Skrivnostni nakup d.o.o.) in the region of former Yugoslavia, to establish the basic elements of quality services. The assessment took place in the period between the 23rd April and the 12th May this year, in order to ascertain who is the best in the region.

Slovenians Beat the Croats

Friday March 6th, 2009

Compared to last year, Slovenian salespeople have improved in the quality of services provided to the customers.

During the period between the 19th and the 24th of February the second yearly evaluation of 5 basic elements of quality service provision, was implemented in the territory of former Yugoslavia and Bulgaria (Kosovo was not included this year).

The 4th Mystery Shopping Day

Wednesday March 4th, 2009

Mystery shopping day
Company Skrivnostni nakup d. o. o., organised the 4th Mystery Shopping Day

Company Skrivnostni nakup d.o.o., Slovenia’s first and biggest specialised mystery shopping agency, a member of MSPA (World Association for Mystery Shopping), organised the 4th Mystery Shopping Day in the Congress Hall of MERCURIUS, BTC City in Ljubljana, on the 4th of March, under the media patronage of the journal Finance.
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